Frequently Asked Questions

1. What dates is The Promise in performance?

The Promise will be performed Friday & Saturday evenings from September 1st through November 4th!

2. Will The Promise be performed any other time during the year?

 Please keep your eye on our website for dates and times of performances.

3. Can I contact you via e-mail?

Yes!  Please fill out the form located in the Contact Us section of our website.

4. How much does it cost to see a show?

Ticket prices range from $30 - $45, depending on the seating section you choose.   Please see the Buy Tickets for seating sections and prices.

5. Where do I park, and is there a charge?

There is a $10 per vehicle parking fee the Texas Amphitheater. Buses of 15+ and motorcycles park free.

6. Are tickets reserved or general admission?

There is the option for both reserved and general admission seating at The Promise!  Sections B/C/D are our reserved sections.   All other seating sections are general admission.

7. How do I reserve a ticket?

Tickets may be reserved by visiting our online Box Office by clicking the Purchase Tickets tab, or by calling 254-897-3926.  You may also purchase tickets the evening of the performance at the ticket window.

8. Do I have to pay with a credit card?

No, you may come in person or even mail your payment and reservation to us if there is enough time to do so. 

9. What is The Promise in Glen Rose Privacy Policy

Any information collected by The Promise in Glen Rose, Inc. will not be shared or sold.

10. I would like to mail my payment, what is the mailing address?

Our Mailing Address is:
 The Promise in Glen Rose, Inc  5000 Texas Drive, Glen Rose, TX 76043.

11. Do you offer refunds? What happens if it rains?

Cash refunds are not offered on tickets, meals, or merchandise purchases.  If you cannot attend a performance, please call us within 72 hours of your performance date, and we will be happy to move your reservation to another performance date, one time, free of charge. Glen Rose weather in the fall is generally beautiful!  If your performance is called for rain, you will receive a comeback pass for use on another night during the season. 

12. How can I have my tickets mailed to me?

Tickets may be mailed to you by request. The Promise in Glen Rose cannot be responsible for tickets lost, misplaced or stolen once they have left the box office. There is a $5 fee for tickets to be mailed through USPS.  It is recommended that you do not have your tickets mailed to you for performances less than 10 days away.  Tickets may also be emailed to you to print at home, or held at the Will Call Window of our Box Office.

13. Can I exchange my tickets for another performance?

Tickets can be exchanged one time free of charge with advance notice of at least 72 hours, provided that seating is still available. 

14. I received a Complimentary Ticket card. Is this my ticket?

No. This is only a voucher redeemable for a ticket.  You must call the box office to reserve your ticket.  Please be sure to inform the box office staff that you are redeeming a voucher when you call to reserve.   This card must be brought to the box office with the back portion filled out completely to exchange for your tickets.

15. I received or won a certificate that entitles me to tickets.  What do I do?

Call the box office at 254-897-3926.  We will then reserve tickets for the desired performance(s). Tickets are subject to availability.  The Promise in Glen Rose cannot guarantee seats to a particular performance that have not been reserved. Please be sure to fill in the bottom right hand section of the certificate before bringing it to the box office.

16. What time should I arrive for a performance?

The gates at The Texas Amphitheater will open at 6:30pm for seating.  Pre-show brown bag dinner can be ordered for an additional cost of $10 each.  Our Pre-Show entertainment, which is included in your ticket price, will begin at 7:15pm, and the performance of The Promise will begin promptly at 8pm.

17. What if I arrive late for a performance?

Latecomers will be seated at the discretion of the house manager and may have to wait for an appropriate time to be seated. As a courtesy to our other patrons, latecomers may be seated in a designated section until intermission, at which time they may take their reserved seats.  Refunds will not be offered, so please anticipate arriving ahead of time.

18. How long is intermission?

Intermission is 15 minutes.

19. How long is the show?

The approximate run time of the show is 2 hours and 15 minutes.

20. Can I bring in food or drinks? 

All outside food and drink, including bottled water, is not allowed.  However, there is a concession stand open during the performances with bottled water, soda, candy, hot dogs, nachos, popcorn, and more!

21. Do you have seating for patrons who are disabled?

Yes, The Texas Amphitheater offers handicapped seating in the back of lower sections A, B, C, D, and E.  The handicapped spaces are accessible by a ramp from the main entrances and offer an excellent view of the stage.

22. Is my child old enough to attend a performance?

This may depend on the child. Generally children under three do not have the ability to sit through a theatrical production.  Only you can know if your child will be able to sit through the performance without disrupting you or others. Use your best judgment when bringing a child to the theater.

23. May I take photographs or record a performance?

The Promise has on site photographers from Culver Photography that take hundreds of professional photos each evening that are FREE for out patrons to use as they wish!  Still photos may only be taken as long as flash or lighted viewfinders are not used during the performance. Cell phone photos or cameras with a digital viewfinder must not be used as the light from these screens distracts other patrons. Video-taping or audio recording of our performances is strictly prohibited. Please do not use your Ipad or tablet to take pictures during the performance as it distracts other patrons and diminishes their experience.  To view professional, free to use photos from your performance, please visit

24. How do I audition?

Please call 254-897-3926 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to be placed on a call list for auditions.  You may also keep an eye on the website or join our email club for notification of auditions. Auditions do require an appointment, so be sure to check the audition notice for instructions of how to reserve a time slot.  Please be prepared with a song that best showcases your vocal ability.  You will be supplied with dialogue to read.

25. How do I apply for a production position or sign up to work behind the scenes?

Production staff is chosen by the Board of Directors for each production. Applications are accepted prior to each season. Directors, set designers, choreographers, and musical directors are required to submit proposals for the shows on which they are applying to work. Contact the office for more information. 
Many volunteers are needed behind the scenes of each production and we would like your help. If you audition but are not cast, we encourage and appreciate your work backstage. Audition forms ask you to list any or all areas of interest. If you’re not a performer, we can always use help building sets, making costumes, and those willing to be on the crew backstage during the performance. Contact the office to find out how you can help for the next production.

26. I would like to give my time to help The Promise in Glen Rose, Inc. How do I get involved?

Your time is most appreciated at The Promise in Glen Rose, Inc. The possibilities are endless. You can help in the pre-production process or work during the show itself. We can put you on a mailing list to receive e-mail notices from the theater when we do clean-up or organizational days. You can usher the night of a performance and see the show for free. There is much more you can do, and we appreciate your ideas on ways you or others can pitch in. Call or e-mail the office with your interests, and we will make sure that you are referred to the appropriate person.

27. What is the address of and directions to The Texas Amphitheater?

The Promise in Glen Rose, Inc. - The Texas Amphitheater
5000 Texas Drive
Glen Rose, Texas 76043

If you have other questions or need further information, please feel free to contact by clicking on the "Contact Us" tab at the top of this page.