FAQ

f.a.q.

Tickets
General Ticket Information

Sections Orchestra, Reserved, and Mezzanine (left, center and right) are reserved seating. We also have general admission seating on the far right and left of these that is open for selected events. 

Adult ticket prices range from $27 – $50, depending on the seating section you choose. See details for your selected event for seating sections and prices.

We do offer group discounts for adult tickts on groups of 15 or more and those are apploied automatically upon checkout.

Tickets may be reserved by visiting our online Box Office or by calling 254-897-3926.  You may also purchase tickets the evening of the performance at the ticket window based on availability.

Add-Ons:

  • The Promise Brown Bag Dinner – BBQ Sandwich, Chips, Drink of your choice, and Cookies for dessert!  Your dinner comes wrapped up in a brown bag for your convenience! Dinners are $10 per person. 
  • Show Cancellation Insurance: Offers a full refund in the event of cancellation by The Promise for any reason. $3 per ticket. Must be purchased at the time of initial ticket purchase.
Do you offer refunds? What happens if it rains?

Cash refunds are not offered on tickets, meals, or merchandise purchases. If you cannot attend a performance, please call us within 72 hours of your performance date, and we will be happy to move your reservation to another performance date, one time, free of charge.

You may also purchase show cancellation insurance to receive a full ticket price refund if the show is cancelled for any reason. This does not include the cost of transaction fees or the insurance itself. You must purchase show cancellation insurance at the time of your initial ticket purchase and the refund must be claimed within 118 days of purchase to be eligible.

Show Cancellation Insurance is $3 per ticket to all PROMISE produced events and productions.

In the event of a light rain or drizzle, the performance will continue until such time that inclement weather would force us to stop. We reserve the right to hold the show for up to 30 minutes to allow for weather to clear. No refunds will be given if the performance is able to complete Act 1. We will not make a final decision about show cancellation based on weather forecast until 1 hour before the show. 

I received or won a certificate for tickets, how do I claim it?

Call the box office at 254-897-3926.  We will then reserve tickets for the desired performance(s). Tickets are subject to availability.  The Promise in Glen Rose cannot guarantee seats to a particular performance that have not been reserved. Please be sure to fill in the bottom right hand section of the certificate before bringing it to the box office.

Clergy Passes

We’re blessed to offer full time ministry staff a Clergy Pass, granting free admission to the holder and one guest to The Promise during the 2023 season. For more information, or to apply by phone, please call our box office at (254) 897-3926.

Group Ticketing

We sincerely thank you for choosing The Promise for your next group event! Group orders at The Promise are classified as 15 or more tickets purchased in one transaction. Groups of 15+ paid guests are eligible for an additional two complimentary show tickets. Advance reservations are highly recommended for group purchases, as our best seats go quickly.

Please call the box office for more information! 254-897-3926

I received a complimentary ticket card. Is this my ticket?

No. This is only a voucher redeemable for a ticket. You must call the box office to reserve your ticket. Please be sure to inform the box office staff that you are redeeming a voucher when you call to reserve.

General Questions
Where do I park, and is there a charge?

Parking at The Texas Amphitheater is plentiful and now free.

We ask that all buses park in their designated spots and if they must remain on please do not come to the front of the facility until the show is over.

Are there restrictions on what I can bring?

Due to safety concerns, here is a list of restricted items.

  • Aerosol cans
  • Alcoholic beverages
  • Animals (exception for certified service animals) – Please let us know in advance if you plan on bringing a service animal.
  • Camera tripods and selfie sticks
  • Coolers, thermoses or ice chests
  • Distribution of unauthorized promotional or commercial material
  • Food and beverages (Note: sealed, individual, plastic bottles of water are allowed – one per person)
  • Fireworks, explosives or other incendiary devices
  • Illegal substances
  • Items that may be deemed a safety hazard or annoyance to participants or guests (balls, frisbees, balloons projectiles, horns, radios, bells, whistles, musical instruments, laser pointers, etc.)
  • Open flames
  • Weapons including knives, pepper spray, and handcuffs
Is my child old enough to attend the performance?

Only you can know if your child will be able to sit through the performance without disrupting you or others. Use your best judgment when bringing a child to the theater. We also advise that there are certain scenes in THE PROMISE which may be disturbing for very young children.

Do you have seating for patrons who are disabled?

Yes, The Texas Amphitheater offers handicapped seating in the back of the Reserved Section and just below the Mezzanine  The handicapped spaces are accessible by a ramp from the main entrances and offer an excellent view of the stage.

What time should I arrive for a performance of The Promise?

Parking gates at The Texas Amphitheater open 2 hours before the performance. Gates will open at 6:30pm for seating and the performance of The Promise will begin promptly at 8:00pm. We strongly suggest you arrive at 7:30PM or earlier in order to find your seat comfortably before the start of the show.

What if I arrive late for a performance?

As a courtesy to our other patrons, latecomers may be held in the plaza area until 8:30pm, at which time they may take their reserved seats. Refunds are not offered, so please anticipate arriving ahead of time.

How long is the performance?

The approximate run time of The Promise is 2 hours and 45 minutes which includes a 15 minute intermission.

The Promise of Passover run time is TBD.

May I take photographs or record a performance?

Currently we do not allow video or photography of the performance itself but welcome it before and after with our wonderful actors and actresses. We ask that shares on social media be tagged with #thepromiseofpassover or #thepromiseglenrose

How can I become a member of the cast/crew?

Auditions for The Promise are held each Spring. Please email info@thepromiseglenrose.com for information and to reserve an audition time. You may also keep an eye out on our Facebook and Instagram for up to date information regarding auditions.