FAQ
FAQ
Frequently Asked Questions
TICKETS
Adult ticket prices range from $27 – $50, depending on the seating section you choose. See details for your selected event for seating sections and prices.
We do offer group discounts for adult tickts on groups of 15 or more and those are apploied automatically upon checkout.
Tickets may be reserved by visiting our online Box Office or by calling 254-897-3926. You may also purchase tickets the evening of the performance at the ticket window based on availability.
Clergy Pass
We’re blessed to offer full time ministry staff a Clergy Pass, granting free admission to the holder and one guest to The Promise during the 2022 season. For more information, or to apply by phone, please call our box office at (254) 897-3926.
I received a Complimentary Ticket card. Is this my ticket?
No. This is only a voucher redeemable for a ticket. You must call the box office to reserve your ticket. Please be sure to inform the box office staff that you are redeeming a voucher when you call to reserve. This card must be brought to the box office with the back portion filled out completely to exchange for your tickets.
Is my child old enough to attend a performance?
Only you can know if your child will be able to sit through the performance without disrupting you or others. Use your best judgment when bringing a child to the theater. We also advise that there are certain scenes in THE PROMISE which may be disturbing for very young children.
Do you have seating for patrons who are disabled?
Yes, The Texas Amphitheater offers handicapped seating in the back of the Reserved Section and just below the Mezzanine The handicapped spaces are accessible by a ramp from the main entrances and offer an excellent view of the stage.
May I bring in food or drinks?
Please refrain from bringing in outside food and drink. There is a concession stand open during the performances with bottled water, soda, candy, hot dogs, nachos, popcorn, and more!
What if I arrive late for a performance?
As a courtesy to our other patrons, latecomers may be held in the plaza area until 8:30pm, at which time they may take their reserved seats. Refunds are not offered, so please anticipate arriving ahead of time.
May I take photographs or record a performance?
We encourage our patrons to take photos or videos under 1 minute to share on social media using #thepromiseglenrose. However, please do not be distraction to others by using flash, or lighted screens/viewfinders.
How can I become a member of the cast/crew?
Auditions for The Promise are held each Spring. Please info@thepromiseglenrose.com for information and to reserve an audition time. You may also keep an eye on our AUDITIONS page or join our email list for notification of auditions.
Show Cancellation Insurance
Offers a full refund in the event of cancellation by The Promise for any reason. $3 per ticket. Must be purchased at the time of initial ticket purchase.
Cash refunds are not offered on tickets, meals, or merchandise purchases. If you cannot attend a performance, please call us within 72 hours of your performance date, and we will be happy to move your reservation to another performance date, one time, free of charge.
Groups
We sincerely thank you for choosing The Promise for your next group event! Group orders at The Promise are classified as 15 or more tickets purchased in one transaction. Groups of 15+ paid guests are eligible for an additional two complimentary show tickets. Advance reservations are highly recommended for group purchases, as our best seats go quickly. Please call our box office at (254) 897-3926.
Where do I park, and is there a charge?
Parking at Texas Amphitheatre is plentiful and now free
Are there restrictions on what I can bring?
Aerosol cans
Alcoholic beverages
Animals (exception for certified service animals) – Please let us know in advance if you plan on bringing a service animal.
Camera tripods and selfie sticks
Coolers, thermoses or ice chests
Distribution of unauthorized promotional or commercial material
Food and beverages (Note: sealed, individual, plastic bottles of water are allowed – one per person)
Fireworks, explosives or other incendiary devices
Illegal substances
Items that may be deemed a safety hazard or annoyance to participants or guests
Open flames
Weapons including knives, pepper spray, and handcuffs
What time should I arrive for a performance of The Promise?
Parking gates at The Texas Amphitheater open 2 hours before the performance. Gates will open at 6:30pm for seating and the performance of The Promise will begin promptly at 8:00pm. All of these events are included in your ticket price.
How long is the performance?
The approximate run time of The Promise is 2 hours and 45 minutes which includes a 15 minute intermission.
The Promise of Passover runs 1 hour and 45 minutes which includes a 15 minute intermission.
I would like to volunteer at The Promise. How do I get involved?
The possibilities are endless. You can help in the pre-production process or work during the show itself. We can put you on a mailing list to receive e-mail notices from the theater when we do clean-up or organizational days. You can usher and see the show for free. There is much more you can do, and we appreciate your ideas on ways you or others can pitch in. Call 254-897-3926 or e-mail info@thepromiseglenrose.com with your interests, and we will make sure that you are referred to the appropriate person.
Ticketing
Reserve your seats today!
Contact
Send a Message
Visit Us
5000 Texas Drive
Glen Rose, Texas 76043
Get In Touch
(254)-897-3926
info@thepromiseglenrose.com
Open Hours
Monday – Friday: 9am – 5pm